Business Analyst

As a Business Analyst, your role entails capturing business requirements for various engagement types supporting business cases, proof of concepts, and projects. You will ensure these requirements are validated, aligned, and documented with precision in preparation for handover to Business Stakeholders, Engagement Leads, or Technical Teams. Your key responsibilities include:

• Collecting and validating both high-level and low-level requirements through effective root cause analysis and the examination of processes, workflows, and gaps.
• Developing user cases and user stories.
• Aggregating and normalising information from multiple sources, processes, and systems.
• Authoring and maintaining superior quality requirement documents, use cases, and generating clear process flow documents in standardised formats.
• Working collaboratively with internal and external teams to validate and rationalize requirements, review options, obtain relevant approvals, and transfer requirement specifications seamlessly.
• Establishing and nurturing close working relationships with stakeholders to comprehend their requirements and challenges. Facilitating stakeholder interviews and workshops, fostering team collaboration, and sharing knowledge and best practices.
• Aligning with departmental and business objectives, identifying risks and opportunities, offering advisory support based on thorough analysis, and promoting best practices within the organisation.
• Managing customer expectations through timely delivery and effective communication.
• Encouraging a culture of continuous improvement via critical thinking and problem-solving.
• Supporting coherence in cross-functional teams to interpret and translate complex data into simplified and comprehensible requirements.

Critical Success Factors:

• Delivering value for the Company via effective requirement elicitation and alignment to company strategy
• Providing increased customer service through clear guidance and advice to Stakeholders and Team based on analysis undertaken
• Continual improvement of the quality of documents and successful handover transfers to internal / external product teams for system analysis & development
• Increase cross function collaboration

Preferable Experience:

• Experience of working in a large company with cross-functional and cross-country teams
• Experience of upholding established Business Analyst best practices
• Professional certification in Business Analyst Frameworks

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.