Business Analyst

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit:

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit

Job Summary:

We are seeking a highly motivated and analytical Business Analyst to join our dynamic team. The Business Analyst will play a critical role in bridging the gap between business needs and technical solutions, driving efficiency, and delivering impactful results. This individual will be responsible for gathering, analyzing, and documenting business requirements, collaborating with stakeholders, and ensuring the successful implementation of projects that align with organizational objectives.

Key Responsibilities:

• Gather business requirements from stakeholders, translating them into clear, detailed functional requirements, and creating various artifacts like process flowcharts, user manuals and user stories.
• Ability to drive the discussion, resolve the conflicting requirements and derive the straightforward solution which should be user driven and user friendly.
• Evaluate existing business processes, identifying inefficiencies, and strive to improve operational efficiency and performance.
• Should be flexible to handle any change request.
• Act as a liaison between business users and technical teams, facilitating clear communication and collaboration to ensure alignment on project goals and solutions.
• Assist in the design, testing, and implementation of new systems and processes to ensure they meet requirements.

Education & Skill:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. (Master's degree a plus)
• 5+ years of progressive experience as a Business Analyst or in a similar role.
• Experience with full software development lifecycle (SDLC) methodologies (Agile Scrum, Waterfall, Hybrid).
• Proficiency in business analysis tools (e.g., Jira).
• Proven experience in gathering, documenting, and managing business requirements.
• Ability to critically analyze complex requirements, identify root causes of problems, and develop effective solutions.
• Strong verbal and written communication skills to effectively convey technical and business information to diverse audiences.
• Excellent presentation capability to demonstrate over Show N Tell enabling the audience to understand new features
• Basic understanding of SQL
• Excellent understanding of Excel.
• Self motivated, quick learner with a zeal to work high paced environment.

Nice To Have

Certifications such as CBAP (Certified Business Analysis Professional), CCBA (Certification of Capability in Business Analysis), PMP (Project Management Professional), or Agile certifications.