Intune

3 days ago

hyderabad, India LTIMindtree Full time

Soft Skills


  • Handle technically challenging and politically sensitive customer situations
  • Strong communications skills – Excellent spoken and written English communication skills
  • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
  • The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
  • Demonstrable troubleshooting skills and Cross-team collaboration


Key Responsibilities


Response and Resolution :

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices


Readiness :

• You participate in communities with peer delivery roles.

• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.


Product/Process Improvement :

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements


Mandatory Skills : Microsoft Intune, Mobile Device Management and Mobile Application Mangement, Device Enrollments,Windows Autopilot, Application packaging and deployment. Windows Updates Deployment.



Additional Responsibilities:

  • Onboarding and Offboarding Windows, iOS, Mac OS, Android devices to Intune and scheduling Software Updates via Microsoft Intune.
  • Create, maintain, update, deploy and delete configuration policies such as Device restrictions, Wi-Fi profile, Domain join profile etc.
  • Extensive Experience in designing and Implementation of Windows Autopilot using Intune and implementing Co-management.
  • In-depth knowledge of Endpoint Security Policies such as Firewall Policies, Attack surface Reduction, Disk Encryption Policies.
  • Experience in PowerShell Scripting, DHCP, DNS and implementing Co-Management with Intune.
  • Provide support for End users to design, install, administer, and optimize Microsoft Windows Updates and related components to achieve and maintain high performance of business applications.
  • Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services

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