MS intune
3 days ago
MS INTUNE JOB DESCRIPTION
Soft Skills
- Handle technically challenging and politically sensitive customer situations
- Strong communications skills – Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
- Demonstrable troubleshooting skills and Cross-team collaboration
Key Responsibilities
Response and Resolution :
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness :
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement :
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Mandatory Skills : Microsoft Intune, Mobile Device Management and Mobile Application Mangement, Device Enrollments,Windows Autopilot, Application packaging and deployment. Windows Updates Deployment.
Additional Responsibilities:
- Onboarding and Offboarding Windows, iOS, Mac OS, Android devices to Intune and scheduling Software Updates via Microsoft Intune.
- Create, maintain, update, deploy and delete configuration policies such as Device restrictions, Wi-Fi profile, Domain join profile etc.
- Extensive Experience in designing and Implementation of Windows Autopilot using Intune and implementing Co-management.
- In-depth knowledge of Endpoint Security Policies such as Firewall Policies, Attack surface Reduction, Disk Encryption Policies.
- Experience in PowerShell Scripting, DHCP, DNS and implementing Co-Management with Intune.
- Provide support for End users to design, install, administer, and optimize Microsoft Windows Updates and related components to achieve and maintain high performance of business applications.
- Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services
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MS intune
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hyderabad, India LTIMindtree Full timeMS INTUNE JOB DESCRIPTIONSoft SkillsHandle technically challenging and politically sensitive customer situationsStrong communications skills – Excellent spoken and written English communication skillsEffective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and...
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