Senior Product Support Specialist

4 days ago

rajahmundry, India beBeeApplication Full time

Job OverviewZeller is a pioneering force in reimagining business banking and payments, with a mission to provide access to smarter financial services solutions. Our team of passionate professionals is dedicated to building innovative products that accelerate cash flow and give businesses a better understanding of their finances.As a Senior Application Support Engineer, you will be a key member of our product engineering team, responsible for delivering projects that improve service delivery and ensuring the high availability of our platform.We are seeking a senior professional with exceptional technical expertise, excellent communication skills, and a proven ability to manage multiple tasks and priorities in a fast-paced environment. Your strong analytical and data skills, combined with your experience in software companies and customer-facing products, make you an ideal candidate for this role.This position offers the opportunity to work on complex technical issues, participate in incident response processes, and build strong partnerships with engineering, QA, and customer-facing teams. If you are passionate about innovation, thrive in fast-paced environments, and have a drive to disrupt the status quo, we encourage you to apply.About the RoleThe Zeller product engineering team owns the software, infrastructure, and customer experience that enables over 85,000 Australian businesses to accept payments and access financial services. As a Senior Application Support Engineer, you will be a leading member of this team, shaping and owning our commitment to excellent and highly available service delivery.Key Responsibilities- Deliver projects that improve service delivery and ensure the high availability of our platform- Manage multiple tasks and priorities in a fast-paced environment- Participate in incident response processes and build strong partnerships with engineering, QA, and customer-facing teamsRequirements- Technical expertise in software companies and customer-facing products- Strong analytical and data skills, combined with experience in AWS services and active SQL skill set- Excellent communication skills and ability to manage competing tasks and prioritiesBenefits- Opportunity to work on complex technical issues and contribute to the development of innovative products- Collaborative and dynamic work environment with a talented team of professionals- Professional growth and development opportunities in a rapidly evolving industry

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