Platform Operations Analyst

We help the world Be Everyday ReadyToday's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.About the Job:  Cyderes is looking for a dedicated and creative Platform Operations Analyst to join the Cyderes Platform Management team. The candidate should have experience working efficiently on small teams, being flexible filling roles, and be familiar with cloud technologies (AWS, Azure, GCP). The primary function will be contributing directly to meeting client technical needs for operating on Cyderes data ingestion and alerting pipelines. We are looking for someone who has a solid understanding of networking and related protocols, network and computer security concepts, and admin experience. Candidate must also have experience in telemetry (log) monitoring and experience in investigating and researching log events through SIEMs or other related centralized logging technologies. Candidate should be detail-oriented, able to handle multiple high-priority demands while driving consistent results and have a passion for delivering detailed customer service for both internal and external clients. Additionally, candidates will need to have a customer-first attitude and be comfortable interacting with service stakeholders. We embrace the fast-paced development field and are looking for like-minded individuals that have a passion for continual improvement, innovative ideas, tinkering with new projects, and taking on complex problems.Responsibilities:Work with Cyderes managed services clients to help integrate log telemetry into the Cyderes platformAssist Cyderes clients with various tasks such as troubleshooting SSO integration, networking issues logging, and more Respond to internal and external escalationsBe part of a 24/7 On-call rotationProvide support to Cyderes clients and to internal teams surrounding data normalization and parsingHelp deploy log telemetry integrations and work with internal engineering teamsServe as the first point of contact for customer-initiated requests via the Cyderes ticketing system.Evaluate, research, and respond to customer inquiries or direct them to appropriate internal teams if necessary.Provide timely updates and status reports to customers, ensuring clear and effective communication.Manage tasks on behalf of customers, ensuring that their needs are met promptly and accuratelyRequirements:2+ years of Network / Security experienceIntermediate level of networking knowledge and troubleshooting experienceExperience with monitoring and investigating various telemetry (log) outputAbility to work amicably with clients (both internal and external)Understanding of security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems)Strong communication skills3+ years of network / security experienceOperating systems logging experience (Windows and Linux) Experience in system administration practicesExperience with cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g., Office 365, Okta, Salesforce, Proofpoint) Proven project management success Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.