IT Service Management Specialist

1 week ago

salem, India beBeeServiceManagement Full time

Job SummaryWe are seeking an experienced IT Service Management (ITSM) professional to lead our Freshservice implementation. The successful candidate will be responsible for configuring, customizing, and maintaining the Freshservice modules, including Incident, Problem, Change, Asset, and Service Catalog.This is a key role that involves designing and refining ITSM processes aligned with ITIL best practices, ensuring compliance, consistency, and continuous improvement across service management operations.The ideal candidate will have 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.About This RoleConfigure, customize, and maintain Freshservice modulesDesign and refine ITSM processes aligned with ITIL best practicesEnsure compliance, consistency, and continuous improvementRequirementsKey SkillsFreshservice administration and configurationITIL framework and service management principlesAutomation, scripting, and API integrations within FreshserviceQualifications3–5 years of experience in ITSM rolesExcellent problem-solving, communication, and stakeholder management skillsBonus PointsIf you have experience with automation, scripting, and API integrations within Freshservice, you will have a strong advantage in this role.We are committed to supporting our employees' growth and development, providing opportunities for training and professional certification.

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