Expert Trader Support Professional

7 days ago

ballari, India beBeeTrader Full time

Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to assist global traders using our trading analytics platform.Job Responsibilities:Provide fast, clear, and accurate live chat (primary) and email (secondary) supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large 200+ page internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyHiring Process:Submit Google Form + mandatory recorded answersProduct knowledge test1–2 interviewsOfferWhy Work with Us:Work at the intersection of FinTech, trading, and real-time analyticsDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsCompetitive compensation and global exposureThis role offers a unique opportunity to work with a cutting-edge trading analytics platform and contribute to its continued success. If you have a passion for delivering exceptional customer service and troubleshooting complex technical issues, we encourage you to apply.

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