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Customer Service Representative

1 week ago

Noida, Uttar Pradesh, India HCLTech Full time

HCLTech is Hiring for Senior Customer Service Representative for Noida Location

Interested candidates can share their resumes on preeti-ku@hcltech.com

JOB SUMMARY

The CSR Agent will be responsible for all transaction-based customer issues. This role will be responsible for complete, accurate and timely resolution of customer requests.

Essential Duties and Responsibilities

  • Managing calls and customer service inquiries, make outbound wherever required
  • Identifying and assessing customers needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements:

  • Min 1 to 4 years experience with International voice customer support role
  • Candidate should be comfortable to work at night shifts
  • Required excellent communication skills
  • Graduation Must

Thankyou