WTF Gyms | Sales and Operations Manager
1 day ago
Location: WTF Gyms Headquarters, Sector 16, Noida
Type: Full-Time, Immediate Joining
Working Days: Monday to Saturday
Job Summary:
WTF Gyms is seeking a dynamic and results-oriented Senior Sales and Operations Manager to spearhead sales growth and operational excellence across all our gym locations. The ideal candidate will leverage data-driven strategies and innovative approaches to maximize revenue while ensuring seamless gym operations. This role demands leadership, strategic thinking, and a passion for driving performance in a competitive fitness market.
Key Responsibilities:Sales Growth and Revenue Optimization- Develop and implement effective sales strategies to increase memberships, personal training packages, and other revenue streams.
- Analyze sales performance data across all gyms to identify trends, opportunities, and areas for improvement.
- Collaborate with marketing teams to execute campaigns that drive foot traffic and conversions.
- Lead the creation of membership packages, promotions, and incentives tailored to market needs.
- Build and maintain relationships with corporate clients to drive bulk memberships and partnerships.
- Oversee daily gym operations, ensuring a consistent and high-quality experience for members.
- Implement standardized operating procedures across all gym locations to ensure efficiency and consistency.
- Monitor gym performance metrics, including attendance, member retention, and customer satisfaction.
- Address operational bottlenecks and introduce scalable solutions for growth.
- Generate and analyze detailed reports on sales performance, member behavior, and revenue trends.
- Use insights from data to drive strategic decisions and set achievable targets.
- Implement and utilize CRM tools for tracking sales leads and member engagement.
- Lead and mentor gym managers, sales teams, and front desk executives to achieve their targets.
- Foster a culture of accountability, teamwork, and continuous improvement across all locations.
- Conduct regular training sessions to upskill teams in sales, customer service, and operations.
- Identify and implement new revenue opportunities, such as events, workshops, or retail offerings.
- Collaborate with the fitness team to enhance personal training and group class participation.
- Monthly and annual revenue growth across all gym locations.
- Membership acquisition and retention rates.
- Personal training and add-on service sales.
- Operational efficiency metrics, including staff productivity and member satisfaction scores.
- Achievement of corporate partnership and B2B sales targets.
- Bachelor's degree in Business, Sales, or related fields (MBA preferred).
- 7+ years of experience in sales and operations, preferably in the fitness or service industry.
- Proven track record of achieving and exceeding sales targets.
- Strong analytical skills with the ability to interpret data and make strategic decisions.
- Exceptional leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Proficiency in CRM and sales management tools.
- Passion for fitness and understanding of gym operations is a plus.
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