Fitness Operations Director
17 hours ago
We are seeking an experienced Fitness Operations Director to join our team at WTF Gyms. As a dynamic leader, you will oversee and optimize operations across our fitness centers, driving exceptional member experiences and operational efficiency.
About UsWTF Gyms is revolutionizing the Indian fitness landscape by combining advanced technology with exceptional customer experiences. Our mission is to create seamless, world-class fitness solutions that prioritize trainer-member interactions and operational efficiency.
Job OverviewThis role requires a strong background in operations management, team leadership, and customer service. You will be responsible for managing end-to-end operations, ensuring smooth day-to-day functionality, and maintaining high facility standards.
Key Responsibilities- Membership Onboarding & Trainer Coordination: Manage member registration in BioMax post-membership purchase, assign trainers to new members, and ensure timely completion of fitness profiling.
- Daily Operations: Oversee member check-ins, address flagged issues promptly, and ensure mandatory fitness updates every 10 check-ins and BCA assessments every 30–45 days.
- Facility & Compliance Management: Monitor hygiene standards, equipment functionality, and overall cleanliness, ensure adherence to internal SOPs and safety protocols, and collaborate with the security team.
- Customer Experience: Maintain high customer satisfaction by addressing concerns in real time, foster a welcoming and efficient environment through collaboration with the team.
- Team Leadership & Coordination: Lead auditors and real-time callers to ensure operational monitoring, supervise front desk staff, and ensure daily task logging in the designated system.
- Shift Management: Oversee operations across two shifts (6:00 AM–2:00 PM and 2:00 PM–10:00 PM), ensure smooth handovers, and consistent operational standards between shifts.
- A Bachelor's degree in Business Administration, Operations Management, or a related field.
- A minimum of 3 years of experience in operations, customer service, or facility management.
- Familiarity with operational tools, CRM software, and tracking systems.
- Excellent verbal and written communication skills.
- Be part of a fast-growing, tech-driven fitness brand reshaping the industry.
- Collaborate with a passionate team dedicated to innovation in fitness.
- Enjoy a competitive salary package and growth opportunities.
- Gain hands-on experience managing state-of-the-art facilities and delivering exceptional member experiences.
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