Technical Support Engineer Cloud Solution

4 days ago

uttar pradesh, India Ingenico Full time

About IngenicoIngenico is a global leader in the fintech space with over three decades of experience and more than 3,000 employees worldwide. We simplify payments by delivering secure and innovative solutions that eliminate complexity and make commerce seamless—across any channel, device, or payment method.Objective:The role is to support our customers and 3rd party organizations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages.Reports to: EMEA Customer Support ManagerKey Responsibilities:Meet the Service Level Agreement put in place with the customerInvestigate technical issues reported by customers/integratorsLog and track the progress of each issue ensuring excellent communications with the customerWork closely with local and central Ingenico teams to offer quick resolutionsLead customer support calls and meetings on technical issues and discussionsBe competent at loading Ingenico terminals with software packages and key injection processesOccasional customer site visits to support and participate in technical investigationsSupport pre-sales and development opportunities as well as post-sales and customization activitiesManage workload and multiple activities by effectively balancing priorities and setting client expectationsDeliver work tasks on time and to a consistently high standardDemonstrate creative and dynamic approach to problem solvingProvide L2 support in APACKnowledge of working on any of the ticketing tools.Run various tests.On call support as and when required.Handle both customer support as well as Internal stakeholders and keep apprised with the updates.Key Performance Indicators:Customer satisfactionConsistently delivering according to commitmentsSupport requests managed in right timeline.Skills / Competency Specification:Basic knowledge on network infrastructure and IoTRequirement analysis and workload estimates (is a must)Saas support model oriented (MDM)Knowledge of security and communication is a plusExperience in JavaScript, XML, Linux and DB is a plusBehavior skills: Problem solver mindsetGood communication towards team, project managersProactive and consultative mindset.Understands the solutions.Interest in technology and keeping up to date on tools and practicesEducation Qualifications / Experience Requirements:3 to 7 years' experienceBachelor’s or master's degree in computer science, Information Technology or Computer EngineeringOur Culture & ValuesAt Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team.Diversity & InclusionIngenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered.Ready to Make an Impact?Join us and help shape the future of payments. Apply now. Learn more about Ingenico: https://www.ingenico.com follow us on LinkedIn https://www.linkedin.com/company/ingenico/

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