SAP Service Management

Job SummaryWe are seeking a highly experienced SAP ECC Application Consultant with deep expertise in Service Management (SM) and Customer Service (CS) modules. This role demands a strong functional and technical background in SAP ECC, with hands-on experience in service-related business processes, integration technologies, and large-scale ERP implementations. This role involves working closely with cross-functional teams, business stakeholders, and technical teams to deliver robust SAP solutions aligned with strategic goals.Key ResponsibilitiesProvide production support: troubleshoot, analyze, resolve, and configure SAP SM/CS issues.Manage change requests and small enhancements within defined timelines.Lead/support SAP projects: requirements gathering, design, configuration, testing, and delivery.Collaborate with cross-functional teams to deliver robust, scalable solutions.Design, configure, write functional specs, test, and implement SAP SM/CS solutions.Work independently on multiple initiatives with minimal supervision.Define scope and gather business requirements with stakeholders.Advocate for process standardization and articulate key considerations.Advanced knowledge of Service Notifications, Service Orders, Warranty, Billing, and Contracts (Value/Quantity/Service).Strong understanding of Revenue Recognition, Repair Order Process, and Resource-Related Billing (DIP Profiles).Expertise in Customer Service Master Data: Equipment, Warranty, Functional Location, Counters.Deep process knowledge in Sales & Distribution, Repairs, Warranty, and Contracts.Experience with Intercompany Postings, Pro Forma Invoices, and Open Order/Master Data Migration.Experience with SAP enhancement technologies: User Exits, BADIs, IDOCs, BAPIs.Ability to read and debug ABAP code.Strong knowledge of IDocs: Partner profiles, segment creation, testing.Experience with SAP and non-SAP interfaces.Hands-on experience with SAP PI/PO, CPI, MuleSoft, and other middleware tools.Familiarity with Agile methodologies (Scrum, Kanban); SAFe experience preferred.Strong understanding of Software Development Lifecycle and SAP/Salesforce implementation methodologies.Service Order Management and Service Projects Planning & Execution:Cost rate & labor hours (estimates/planned & actual)Expense and material managementWork order and workforce managementReporting and analyticsPreferred Qualifications:15+ years of experience as an SAP SM/CS/SD Consultant in implementation, support, and upgrade projects.Minimum 7 years of hands-on SAP experience in SM/CS modules.At least 2 full lifecycle SAP implementation projects as a Solution Architect or Consultant.Hands-on experience with SAP ECC Service Management and legacy SAP CS modules.Experience in EHP8 upgrade is a plus.Bachelor's degree in Computer Science, Information Systems, or related field (Advanced degree preferred).SAP SD/SM certification preferred but not required.Prior experience in the professional services industry preferred.Expertise in SAP SM module configuration, implementation, and support.Deep understanding of Order-to-Cash (O2C) processes, ATP, and pricing configuration.Integration experience with SAP SD, PS, MM, PP, and FICO modules.Experience in large business transformation programs using SAP and Salesforce.Strong collaboration, analytical, and critical thinking skills.Proven ability to manage large-scale work efforts and coordinate distributed teams.Ability to debug ABAP and write functional/technical specifications.Experience with SAP iDocs for order induction and intercompany postings.Ability to playback designs to business users and conduct workshops.Familiarity with SAP RISE, BW/BObj, BTP, PI/PO, Coupa, HighRadius, and financial integrators like Vertex, OneSource, OpenText.Strong understanding of integration patterns, architectures, and tools including APIs, middleware, and ETL technologies.Experience with SAP integration across modules and external systems.Excellent written and verbal communication skills.Proven ability to work in fast-paced, matrixed environments and drive consensus.