Order Processing Specialist

20 hours ago


thane, India Just In Time Full time

Job Summary:The Order Processing Executive is responsible for efficiently managing the end-to-end process of customer orders, ensuring accuracy, timeliness, and seamless coordination with internal departments such as warehouse, logistics, and customer service. The role plays a critical part in maintaining customer satisfaction by ensuring orders are fulfilled accurately and promptly.Key Responsibilities:- Receive and process customer orders through ERP, e-commerce platforms, or manual entries.- Validate and verify order details including pricing, availability, and delivery schedules.- Coordinate with inventory and warehouse teams to ensure stock availability and timely dispatch.- Communicate with logistics partners to arrange pickups, track shipments, and resolve delivery issues.- Monitor order status and proactively update customers on delays or changes.- Resolve order-related queries, complaints, and discrepancies efficiently.- Prepare and maintain accurate records of orders, invoices, and dispatches.- Collaborate with the customer service team to provide a seamless order experience.- Identify and escalate recurring issues to the appropriate departments for resolution.- Generate daily/weekly/monthly reports related to order status, delays, and fulfilment rates.Key Requirements:Education: Graduate in any disciplineExperience: 2–3 years in order processing, logistics, or a similar role in retail/e-commerceTechnical Skills:- Proficiency in MS Excel and order processing software (e.g., SAP, Oracle, Tally, Zoho, etc.)- Familiarity with e-commerce platforms like Shopify, Magento, or marketplaces like Amazon, Ajio, Nykaa, Myntra, etcSoft Skills:- Strong attention to detail and accuracy- Excellent communication and coordination skills- Problem-solving and multitasking abilities- Customer-focused attitudeKey Performance Indicators (KPIs):- Order accuracy rate- Customer complaint resolution rate- On-time dispatch rate- Order processing turnaround time (TAT)- Inventory mismatch incidents- Reduction in order cancellations due to processing errors



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