Customer Order Processing Executive

2 days ago


Thane MH IN KD Supplychain Solutions Pvt. ltd. Full time

Designation Customer Order Processing Executive Location Thane Job Purpose The Customer Order Processing Executive will be responsible for receiving customer orders punching them accurately in the system ensuring SOP compliance and acting as the first point of contact for order-related queries and basic customer complaints Major Accountabilities 1 Order Handling Data Entry a Receive customer orders via email WhatsApp portal or phone b Accurately punch orders into the WMS ERP system within defined timelines c Verify order details pricing SKU availability and customer codes 2 SOP Compliance Approvals a Check each order against the defined SOP credit limit documentation pricing approvals product restrictions licences etc b Route orders for necessary approvals sales finance regulatory etc c Place orders on hold if SOP requirements are not met and update customers internal teams 3 Coordination Tracking a Coordinate with sales warehouse finance and supply chain teams for order updates b Track order status until dispatch and proactively update customers if required 4 Customer Complaints Communication a Receive customer complaints related to orders dispatch shortages delays documentation etc b Log complaints and forward them to relevant departments for resolution c Follow up internally to ensure closure and update the customer 5 Documentation Reporting a Maintain order logs hold reports and approval trackers b Support preparation of daily order status MIS reports Key Performance Indicators KPIs Order Accuracy of orders punched without errors Order Processing TAT Time taken from receiving order to punching approval SOP Compliance of orders checked as per SOP credit limit documents pricing Hold Orders Accuracy of orders put on hold for valid reasons Complaint Handling TAT Time taken to log forward customer complaints Daily Tracker Accuracy Accuracy of order logs and daily MIS Skills Competencies Required Polite people management skills Knowledge of Excel and ERP WMS ERP system experience Diligent and meticulous for following system Strong communication coordination skills Ability to handle pressure and meet timelines Qualifications Experience 2-3 years experience in order processing customer service Good command of Excel VLOOKUP Pivot formulas Basic knowledge of ERP WMS Strong communication coordination skills Detail-oriented and process-driven Job Type Full-time Pay 15 000 00 - 28 614 24 per month Work Location In person



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