CX Solutions Engineer
6 days ago
We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments.About the RoleAs a Solutions Engineer, you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.Key ResponsibilitiesDesign and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center.Customize and integrate CX solutions to align with client objectives.Develop and optimize workflow automation scripts and API-based integrations.Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments.Support user acceptance testing (UAT) and post-deployment issue resolution.Document configurations, technical designs, and implementation details.QualificationsProven experience working with Zoom Contact Center, NICE CXone, or similar CCaaS platforms.Strong understanding of telephony concepts, call routing, ACD, and IVR systems.Hands-on experience with API integrations and web services (REST/SOAP).Familiarity with cloud environments such as AWS or Microsoft Azure.Excellent communication and problem-solving skills.Preferred Skills & Certifications Certification in one or more of the following:NICE CXone Certified ProfessionalZoom Phone Certified IntegratorZoom Contact Center Certified ExpertExperience with scripting or programming languages (e.g., JavaScript, Python) is an advantage.Understanding of CRM integrations (Salesforce, HubSpot, etc.) preferred.Why Join UsWork with global CX transformation projects across industries.Collaborate with a dynamic, cross-functional team of CX professionals.Continuous learning and certification support in leading CCaaS technologies.Competitive compensation and growth opportunities.
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CX Transformation Expert
2 weeks ago
bangalore, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer...
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CX Strategy Manager
3 weeks ago
Bangalore, India Licious Full timeRole Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...
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Solutions Engineer, EMEA
3 days ago
Bangalore, India Plivo Full timePlivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into...
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Technical account manager
4 weeks ago
Bangalore, India Kapture CX Full timeRole Overview: As a Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture’s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams...
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Technical account manager
3 weeks ago
Bangalore, India Kapture CX Full timeRole Overview: As a Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture’s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and...
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Solutions Engineer, International Markets
23 hours ago
bangalore, India Plivo Full timePlivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale.Today, we’ve expanded into Plivo...
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Solutions Engineer, International Markets
3 weeks ago
Bangalore, India Plivo Full timePlivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into...
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Solutions engineer, international markets
3 weeks ago
Bangalore, India Plivo Full timePlivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into ...
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Solutions Engineer, International Markets
2 days ago
bangalore, India Plivo Full timePlivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into...
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Program Manager
2 weeks ago
bangalore, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
