CX Solutions Engineer

2 days ago

bangalore, India Prudentica Consulting LLP Full time

We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center . We are expanding our professional services team and looking for talented Solutions Engineers passionate about designing impactful customer interaction experiences and driving successful deployments. About the Role As a Solutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery. Key Responsibilities Design and implement call flows, IVRs, and routing logic on NICE CXone or Zoom Contact Center. Customize and integrate CX solutions to align with client objectives. Develop and optimize workflow automation scripts and API-based integrations . Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments. Support user acceptance testing (UAT) and post-deployment issue resolution. Document configurations, technical designs, and implementation details. Qualifications Proven experience working with Zoom Contact Center , NICE CXone , or similar CCaaS platforms. Strong understanding of telephony concepts , call routing , ACD , and IVR systems . Hands-on experience with API integrations and web services (REST/SOAP) . Familiarity with cloud environments such as AWS or Microsoft Azure . Excellent communication and problem-solving skills. Preferred Skills & Certifications Certification in one or more of the following: NICE CXone Certified Professional Zoom Phone Certified Integrator Zoom Contact Center Certified Expert Experience with scripting or programming languages (e.g., JavaScript, Python) is an advantage. Understanding of CRM integrations (Salesforce, HubSpot, etc.) preferred. Why Join Us Work with global CX transformation projects across industries. Collaborate with a dynamic, cross-functional team of CX professionals. Continuous learning and certification support in leading CCaaS technologies. Competitive compensation and growth opportunities.

  • CX Strategy Manager

    1 week ago

    bangalore, India Licious Full time

    Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

  • CX Strategy Manager

    2 weeks ago

    Bangalore, India Licious Full time

    Role Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...

  • CX Strategy Manager

    3 days ago

    bangalore district, India Licious Full time

    Role Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...

  • Solutions Engineer, EMEA

    2 weeks ago

    Bangalore, India Plivo Full time

    Plivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into...

  • Oracle CX Sales and Service Developer

    3 days ago

    Bangalore, India Ekaa Technology Solutions and Services Full time

    • Bachelor’s Degree in Computer Science or Management with 3+ years of experience in development and Object Customization in Oracle CX Sales and service Cloud applications. • Should have sound knowledge and hands on experience of Groovy script development and new custom objects development using application composer • Should have hands on experience...

  • Solutions Engineer, International Markets

    2 weeks ago

    bangalore, India Plivo Full time

    Plivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale.Today, we’ve expanded into Plivo...

  • Solutions Engineer, International Markets

    2 weeks ago

    bangalore, India Plivo Full time

    Plivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into...

  • Senior CX Analyst

    4 days ago

    bangalore, India Indegene Full time

    #Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...

  • Senior CX Analyst

    5 days ago

    bangalore, India Indegene Full time

    #Experience on Qualtrics Platform is MandatoryWe are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...

  • Senior CX Analyst

    3 days ago

    Bangalore, India Indegene Full time

    #Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...