Associate Director

19 hours ago


bangalore, India Golden Opportunities Full time

Job Title: - Associate Director - Mortgage Servicing

Candidate expectation and Roles & Responsibilities

Minimum 12+ years of Relevant Experience in Mortgage Operations, least 5 years of experience as a leader in Default Servicing /Active Servicing and well versed in Active Servicing specially in Escrow Process.
Direct all activities associated with day-to-day operations in Mortgage Servicing
Direct supervision of Manager and Senior Manager - Operations who manage shifts, teams, and service levels
Would be responsible for building and leading large teams between multiple clients
Responsible for Customer SLAs, Productivity, Cost Effectiveness, Capacity Utilization, planning, and control of all related metrics
Plan staffing and effectively manage onboarding, training and ramp up by directing direct reports
Ability to forecast staffing requirements, read market conditions, and solve complex problems
Ability to handle multiple clients and manage all contractual deliverables
Work with internal stake holders to draft Statement of Work, and other contract related documents
Develop and maintain procedure manuals, SOPs, and other process related documents
Develop new and creative solutions/practices to improve operation
Work to maintain all audit requirements and solve any non-closures
Proven experience of successfully leading, managing and developing a team of both managers and staff across a diverse range of processes within an operational environment


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