Store Manager

2 days ago

noida, India Weekday AI Full time

This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 12-15 LPA)Min Experience: 5 yearsLocation: NoidaJobType: full-timeWe are seeking a dynamic and experienced professional to lead operations for a luxury jewellery boutique in Delhi and Bengaluru. The ideal candidate will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing retail team while maintaining the highest standards of luxury service.RequirementsKey Responsibilities1. Store Operations Management Oversee end-to-end store operations to ensure smooth, efficient, and customer-focused functioning. Maintain adherence to SOPs, retail standards, and regulatory guidelines. Manage visual merchandising to reflect brand aesthetics and seasonal themes. Conduct routine audits for hygiene, inventory accuracy, security, and compliance. 2. Sales & Performance Management Drive overall and category-wise sales performance; achieve monthly and quarterly revenue goals. Review KPIs such as footfall conversion, average bill value, and customer trends to optimize outcomes. Identify opportunities to enhance repeat business and customer retention. Coordinate with merchandising teams for stock planning and timely replenishment. 3. Team Leadership & Training Lead, coach, and motivate the boutique team including sales staff, cashiers, and front-desk personnel. Conduct ongoing training sessions to improve product knowledge and elevate customer service. Support career development and evaluate individual and team performance regularly. 4. Customer Experience Excellence Ensure every customer interaction reflects the boutique's luxury positioning. Resolve escalated concerns with professionalism and empathy. Foster a customer-first culture throughout the store team. Utilize customer feedback to improve service quality and satisfaction scores. 5. Inventory & Loss Prevention Manage daily stock checks, opening/closing reconciliations, and accurate reporting. Coordinate with procurement and vendors to maintain healthy stock levels and avoid excess inventory. Implement loss prevention strategies and ensure staff are trained on safety protocols. Oversee locker safety, daily stock transfers, and overall inventory integrity. Key Skills & Competencies Strong leadership and people management skills Passion for luxury retail and high-touch customer service Knowledge of jewellery (gold, diamonds, precious stones) preferred Strong analytical mindset with command over retail KPIs Excellent communication, interpersonal, and problem-solving abilities Proficiency with POS and inventory software systems High attention to detail and organizational discipline Qualifications & Experience Bachelor's degree preferred (Retail Management, Business, or related field) Minimum 5 years of retail experience, including 2–3 years in a managerial role (luxury retail or jewellery preferred) Fluency in English and the local language (Hindi for Delhi / Kannada for Bengaluru) Flexibility to work weekends, holidays, and extended hours as needed

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