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2 weeks ago

ahmedabad, India beBeeCustomerEngagement Full time

Key Account ManagerAs a Key Account Manager, you will play a pivotal role in identifying opportunities to upgrade existing clients to higher-value telecom plans and services. Your ability to understand the evolving needs of our customers and design tailored solutions that add value will be crucial in driving revenue growth and customer retention.Key responsibilities include:Upselling: Identify opportunities to enhance client experiences with premium features or advanced solutions that meet their growing needs.Cross-Selling: Promote complementary telecom services such as data packages, cloud solutions, and managed services to existing customers.Market Analysis: Monitor customer usage patterns and industry trends to inform targeted offers and campaigns for upsell and cross-sell initiatives.To succeed in this role, you will need to demonstrate exceptional communication and collaboration skills, working closely with operations, technical, and customer service teams to ensure seamless implementation of upgraded or additional services. Performance tracking and metrics analysis will also be essential in measuring success through KPIs such as revenue growth, customer retention, and conversion rates for upsell and cross-sell initiatives.Required Skills and Qualifications:- Excellent communication and interpersonal skills- Ability to analyze complex data and drive business decisions- Strong understanding of telecom services and industry trends- Proven track record of driving revenue growth and customer retentionBenefits:- Competitive salary and bonus structure- Comprehensive training and development programs- Opportunities for career advancement and professional growthWhy Join Our Team?- Collaborative and dynamic work environment- Opportunity to make a real impact on customer satisfaction and loyalty- Recognition and reward for outstanding performance

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