Technical Support Representative

2 days ago

uttar pradesh, India qikfox Cybersecurity Systems Full time

Company Descriptionqikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problemsRole DescriptionWe are seeking a proactive Technical Support Representative to join our India operations team. In this role you will serve as the first point of contact for customers experiencing technical issues. You will diagnose and troubleshoot issues via phone, email, and chat, document service requests, adhere to SLAs, and escalate complex problems appropriately. This role requires good communication skills, technical aptitude, and the ability to work flexible shifts to support international customers.Key ResponsibilitiesRespond to inbound customer queries (via phone, email, chat) related to qikfox and partner products (Antivirus, Cybersecurity, Privacy).Troubleshoot hardware/software/network issues, root cause analysis and resolution steps.Use ticketing system/CRM to record, track and update customer interactions and escalations.Escalate issues that cannot be resolved within established parameters to higher-level support or specialist teams.Follow and meet defined service-level agreements (SLAs) for response and resolution times.Assist customers with onboarding, initial setup, configuration, and usage guidance of the product.Maintain and update support documentation, FAQs, knowledge-base articles to improve self-service capabilities.Collaborate with cross-functional teams to feedback customer issues and suggestions for product enhancements.Achieve quality metrics: customer satisfaction scores, first-contact resolution, adherence to process.Qualifications Required:Proven experience (1+ years) in a technical support or customer service role.Excellent English communication skills – both verbal and written.Understanding of operating systems (Windows/macOS), networking fundamentals, remote tools/desktop sharing, cloud services.Familiarity with CRM/ticketing tools.Strong problem-solving skills and ability to work under pressure.Customer-centric attitude with patience and empathy.Willingness to work in international time-zones and flexible shifts. Preferred:Experience with Cybersecurity Products. Familiarity with VoIP, remote access tools, or telephony support.Certification such as A+, or equivalent.Prior experience working in an offshore/outsourced environment servicing international customers.

  • Technical Support Representative – Voice

    1 day ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135 Role & responsibilities: • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. • Walks customers through common phone hardware and...

  • Technical Support Representative

    1 day ago

    uttar pradesh, India qikfox Cybersecurity Systems Full time

    Company Description qikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problems Role Description We are seeking a proactive Technical Support Representative to join our...

  • Technical Support Representative – Voice

    4 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135 Role & responsibilities: • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. • Walks customers through common phone hardware and...

  • Medical Representative

    4 days ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    **Job Summary** Vacancy for Medical Representative in Lucknow. Qualification : Graduate Bsc, B.Pharma Age limit : upto 28 years Own vehicle is compulsory To Increase business of the company Visit to doctors and hospitals in the city for product promotion **Responsibilities and Duties** Visit to Doctors and Hospitals Manage Distributors and retailers Increase...

  • Customer Support Representative

    1 week ago

    uttar pradesh, India Times Internet Full time

    Job Location -Noida (Hybrid-3 days work from office) Job Role- Customer Support Representative Experience Required- 1 to 5 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of...

  • Customer Support Representative

    1 week ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and...

  • Specialty Support Representative Ii

    5 days ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Medical Representative

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    Vacancy for medical representative Qualification : Graduate Experience 1 to 2 years in pharmaceutical or surgical sale. Job description Visiting doctors and hospitals Visit medical stores Manage distributors and retailers Increase sales of the company. Age criteria 30-35 years. Pay: ₹15,000.00 - ₹20,000.00 per month Application Question(s): - Have...

  • Medical Representative

    1 week ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    Vacancy for medical representative Qualification : Graduate Experience 0 to 2 years in pharmaceutical or surgical sale. Job description Visiting doctors and hospitals Visit medical stores Manage distributors and retailers Increase sales of the company. Location Trans and Cis Gomti area of Lucknow. Age criteria 20-28 years. Pay: ₹10,000.00 -...

  • Medical Representative

    2 weeks ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    Vacancy for medical representative. Preferred Qualification: Graduate Knowledge of local area market. Good communication skills. Job description Product promotions Achieve business goals Appoint retailers, dealers Visit doctors and hospitals Some experience in pharmaceutical sales is desired. Location Trans Gomti area, Lucknow And one for Cis Gomti...