HCLTech | Walk-in Drive for AR Callers | 6th

1 week ago

sholinganallur, India HCLTech Full time

HCLTech || Walk-in Drive for AR Callers || 6th & 7th of Oct - Sholinganallur LocationExperience: 1 to 4 YearsShift: US Shift TimingsWork Location: ELCOT SEZ - Sholinganallur, Chennai.Time and Venue6th & 7th of Oct'2510.30 AM - 2.30 PMHCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119.POC: Jefferson / SuriyapriyaJOB SUMMARYThis position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 yearOutbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transactionInbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.ESSENTIAL RESPONSIBILITIES:Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.Achieve key and critical performance targets.Ensure efficiency measures are met in accordance with performance targets and process guidelines.Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.Maintain effective work procedures according to client process workflows and HCL policy guidelines.Adhere to US healthcare compliance measures.SKILLS AND COMPETENCIESStrong verbal and written communication skillsShould possess neutral accent and good adoption to US culture.Ability to resolve customer queries in the first point of contact.Focus on delivering a positive customer experienceShould be professional, courteous, friendly, and empatheticShould possess active listening skillsGood data entry & typing skillsAbility to multitask.Capable of handling fast-paced, innovative, and constantly changing environmentShould be a team player.Ability to contribute to the process through improvement ideas.FORMAL EDUCATION AND EXPERIENCEGraduation (any stream)12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

  • HCLTech | Walk-in Drive for AR Callers | 6th

    6 days ago

    sholinganallur, India HCLTech Full time

    HCLTech || Walk-in Drive for AR Callers || 6th & 7th of Oct - Sholinganallur Location Experience: 1 to 4 Years Shift: US Shift Timings Work Location: ELCOT SEZ - Sholinganallur, Chennai. Time and Venue 6th & 7th of Oct'25 10.30 AM - 2.30 PM HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu . POC:...

  • Hcltech | Walk-In Drive For Ar Callers | 6th

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    Sholinganallur, India Whatjobs IN C2 Full time

    HCLTech || Walk-in Drive for AR Callers || 6th & 7th of Oct - Sholinganallur Location Experience: 1 to 4 Years Shift: US Shift Timings Work Location: ELCOT SEZ - Sholinganallur, Chennai. Time and Venue 6th & 7th of Oct'25 10.30 AM - 2.30 PM HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu . POC:...

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    Sholinganallur, India Whatjobs IN C2 Full time

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