Expert Network Support Specialist

3 days ago

bangalore, India beBeeTechnical Full time

Job OpportunityWe are seeking an experienced technical professional to fill a crucial role in our support team.Provide expert technical assistance to customers and partners worldwide.Offer configurations, troubleshooting, and best practices guidance to customers.Ensure timely resolution of technical issues through effective case management.Key ResponsibilitiesCollaborate with engineering teams for defect analysis and resolution.Conduct fault isolation and root cause analysis to resolve technical issues efficiently.Publish technical documentation and bulletins in the company knowledge base.Review and edit technical documentation for training materials, marketing collateral, and guides.Travel to customer sites as needed to expedite critical issue resolution.Participate in on-call rotations to provide 24/7 support when required.RequirementsA minimum of 4-8 years of experience in a technical support environment is necessary.Excellent written and verbal communication skills in English.Deep understanding of network protocols and technologies, including TCP/IP, DNS, IP routing, HTTP/HTTPS, VPN solutions, PKI & SSL, and authentication protocols (LDAP, RADIUS).Professional QualitiesStrong analytical and problem-solving skills.Ability to work independently and collaboratively as part of a team.Effective communication and interpersonal skills.

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