Support Engineer

1 month ago


madhya pradesh, India RP International Full time

We're working with a major tech giant (shhh, we can't name names), but trust us, they're a BIG deal. They operate on the cutting edge of international roaming services, and they need YOU to be their voice-saving superhero. Get ready to join their global journey from the comfort of Indore or Bangalore, with the potential to stick around longer than your favorite TV series

Your Mission, Should You Choose to Accept It:

- As our trusty Support Engineer, you’ll be the front-line defender, the voice of reason in the chaos of international roaming services, and the one making sure that the interconnect services keep singing sweet, uninterrupted tunes.
- With tools like Grafana, Kibana, and Splunk at your disposal, you’ll have everything you need to crush performance issues and keep our services running smoothly.
- You’ll be the Sherlock of system performance, the Watson of fault management, and the hero in the IR voice interconnect saga.

What You’ll Do:

- Keep an eagle eye on system health, because no issue will escape your gaze
- Work with international roaming operations and tackle network-related incidents head-on.
- Be the go-to person for service desk documentation, ensuring that all incidents are handled like a boss.
- When things get tricky, you’ll escalate to L2 support—but not before showing off your detective skills with some detailed analysis.
- Help test and monitor nodes, services, and alarms. You’ll keep those pesky KPIs in check.
- Basically, you’ll make sure the network doesn’t just work, it works like a dream

What We’re Looking For:

- You’ve got skills with monitoring tools like Grafana, Kibana, and Splunk. If you can say "I know what SIP, RTP, and RTCP are" without Googling it, you’re halfway there
- You understand the basics of Kubernetes and databases like Postgres, Cassandra, and YSQL (bonus points for knowing Yoda-speak—just kidding, but not really).
- Troubleshooting is your middle name, and performance/fault management is your game.
- Knowledge of Core SBC and Signaling? Chef’s kiss You’re golden.

Why You Should Apply:

- Because you're ready to dive into the wild world of IR voice interconnect services and come out victorious.
- Because you love the thrill of monitoring, optimizing, and troubleshooting in real-time.
- And hey, who doesn’t love a potential 12-month+ gig in Indore or Bangalore?

Let's connect and discuss further


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