Executive - Merchant Trainer & Techncial Support

6 months ago

Indore Madhya Pradesh, India Petpooja Full time

Indore, Madhya Pradesh, India
- Permanent
- Training & Development
- 1 - 3 years

Job Title:
Executive - Merchant Trainer & Techncial Support

**Job Description**:
- Good written and verbal communication.
- Customer-service focus.
- Work Experience on helpdesk support, tech support, non tech support, software support

would be required
- Roles and Responsibilities:
- Can visit our Restaurant Partners in Field
- Provide service and customer support during field visits
- Install our POS software in their System / Device
- Give training about our product to our client
- Diagnose errors or technical problems and determine proper solutions to resolve their queries
- Build positive relationships with customers
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network

configuration- Ask customers targeted questions to quickly understand the root of the problem

they’ve solved a technical issue- Ensure all issues are properly logged
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help

Desk Technician or similar role- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Skills Required:
- Software Installation and Training.
- Excellent problem-solving and troubleshooting skills.
- Basic knowledge of networking principles and operating systems.
- Hardware and Network Configuration.

Prerequisites:
- Must have a 2-wheeler and a laptop
- Must be well versed with Local Language

Experience Range:
1 - 3 years

Educational Qualifications:
Any graduation,

Skills Required:
technical support, software, hardware, networking,

Job Code: KL-TND-MTTS-IND-2

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.

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