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Out of Hours Manager

2 months ago

gurugram, India ICG Medical Full time

Job Title: Out of Hours Manager


About ICG Medical:

ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers.

Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion.

One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering.

The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.


Job Summary:

To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.


Responsibilities

Sales & Client Service Delivery

  • Client-Facing Sales Requirements and Relationship Management
  • Develop and maintain strong relationships with clients.
  • Understand client needs and provide tailored solutions to meet their requirements.
  • Service calling all clients to understand the demand and staffing they need
  • Day-to-day management of Sales Operations
  • Oversee daily sales activities, including scrums and KPI management.
  • Ensure excellent customer service and alignment between sales and client service delivery.
  • Individual Sales and Hours Booking Target
  • Manage and meet targets for individual sales and hours bookings.
  • Ensure shifts are adequately booked and managed.
  • Accountability for Hours Booked
  • Take responsibility for the hours booked and ensure targets are met.
  • Work closely with sales managers to provide support during out-of-hours.
  • KPI Support Delivery
  • Monitor and report on sales activities, hours booked, and team performance.
  • Ensure KPIs are met and aligned with company goals.

Operations & People Management

  • Adoption and Utilization of Processes and Systems
  • Promote the use of ICG Medical’s processes and systems for effective sales management and recruitment service delivery.
  • Building Relationships with Stakeholders
  • Establish and maintain strong relationships with key stakeholders across departments.
  • Hiring Plans
  • Develop hiring plans for the next 6-12 months, including onshore and offshore hiring strategies.
  • Learning and Development (L&D)
  • Collaborate with the L&D department to develop skills that enhance engagement and performance.
  • Performance Management
  • Manage your team's performance, including creating Personal Development Plans (PDPs), Performance Improvement Plans (PIPs), and conducting performance reviews.
  • People and HR Management
  • Handle HR responsibilities such as disciplinaries, grievances, recognition, and awards.

Market Research and Intelligence

  • Competitor and Industry Trends
  • Stay informed about recruitment, talent, and industry trends.
  • Share insights with leadership to keep the team and brand ahead of the competition.
  • Knowledge of Competitors
  • Maintain comprehensive knowledge of competitors and their offerings.
  • Stay updated on new competitors and market changes.
  • Talent Supply and Demand
  • Be acutely aware of talent supply and demand trends.


Qualifications:

  • Excellent verbal communication and writing skills are a must.
  • Ability to develop and implement effective recruitment and sales strategies.
  • Candidates with a minimum of 4 Years of International Voice Process/International Customer Service or Sales experience may apply.
  • Strong sales and client relationship management skills.
  • Proficient in using recruitment and sales management systems.
  • Excellent operational and people management abilities.
  • Mandate weekend work with varying shift schedules and two rotating days off per week.
  • The candidate must be comfortable working in UK shifts.


We offer a competitive salary package, including commission/incentives, along with opportunities for professional growth and development within our dynamic organization.