Senior Customer Success Manager
3 days ago
Senior Customer Success Manager Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have the right access to the right applications at the right time, with minimal time and manual effort. Role Summary:We are seeking a dynamic and customer-focused Senior Customer Success Manager to lead the success of our Enterprise customer portfolio. This role is responsible for ensuring seamless onboarding, driving continuous value, strengthening strategic relationships, and identifying opportunities for renewals and expansion. As the primary customer advocate, the CSM will design and execute success plans that promote satisfaction, retention, and growth, leveraging an AI-first approach throughout the customer lifecycle.Key Responsibilities:Customer Onboarding & Implementation: Lead end-to-end onboarding by defining scope, creating actionable implementation plans, ensuring quick value realization, and providing training and enablement to drive confident product adoption.Relationship & Account Management: Build strong, trust-based relationships with senior customer executives to drive alignment, strengthen partnerships, and support long-term retention and growth.Renewals, Upsell & Expansion: Proactively identify renewal risks and opportunities, and drive cross-sell/upsell by aligning customer needs with the right solutions.Technical & Operational Excellence: Leverage technical acumen to resolve complex issues, optimize product usage, lead regular success meetings, manage escalations, and communicate product updates effectively.Process Improvement & Team Contribution: Document workflows and playbooks to streamline operations, encourage customer advocacy, and support team development through knowledge sharing and recruitment involvement.Qualification and ExperienceEducation: Bachelor's degree in Computer Science, Engineering, or a related field.Experience: 4-6 years of experience in Account Management or SaaS Customer Success roles; experience working at a start-up with Enterprise software is a plusPrevious experience in cybersecurity, identity security, or iPaas required.Experience in Enterprise retention and handling C-suite relationships.Experience in handling revenue retention/expansion KPIs.Key Skills: Soft Skills: Strong written and verbal communication skills, with the ability to navigate customer issues and escalations with diplomacy, tact, and professionalism.Technical Skills: Familiarity with IAM, SaaS platforms and CS metrics. Functional knowledge about automation workflows such as n8n, AI agents, APIs, webhooks and SDKs. Good to have: Experience in the enterprise software industry.Empowering Diversity, Championing InclusivityZluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Senior Customer Success Manager
4 days ago
bangalore, India Zluri Full timeSenior Customer Success Manager- Function : Customer Success- Job Location : Whitefield, Bangalore- Reporting to : Lead - Customer Success- Shift timings: : (1 PM - 10 PM IST)About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...
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Senior Customer Success Manager
4 days ago
bangalore, India Zluri Full timeSenior Customer Success Manager Function : Customer Success Job Location : Whitefield, Bangalore Reporting to : Lead - Customer Success Shift timings: : (1 PM - 10 PM IST) About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access...
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Customer Success Manager
4 days ago
bangalore, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
2 weeks ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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Customer Success Manager
5 days ago
bangalore, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
6 days ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply).- You must have exceptional spoken and written English...
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Customer Success Manager
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bangalore, India JuiceLabs AI Full timeCustomer Success Manager About Juice AI Juice AI is building the Creative Performance OS for modern brands. We sit at the upstream thinking layer of marketing, using vertical AI to turn brand inputs into sharp insights, big ideas, and high-performing creative platforms. Our tools help brands and creative teams jam with ideas, pressure-test concepts, and...
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Senior Customer Success Strategist
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bangalore, India beBeeLeadership Full timeJob OverviewWe are seeking a senior leader to join our Customer Success & Solutions function.This role will focus on ensuring every customer has a world-class experience from pre-sales to go-live to expansion.The ideal candidate will work closely with cross-functional teams to drive successful launches and resolve any issues that may arise.Key...
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Customer Success Manager
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bangalore, India Persistent Systems Full timeAbout Position: We are seeking a highly experienced Senior DevOps Engineer with deep expertise in Azure cloud services and a strong development background. This role is ideal for professionals who thrive in fast-paced environments and are passionate about building scalable, secure, and automated infrastructure solutions. You will lead DevOps initiatives,...
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Customer Success Manager
2 weeks ago
Bangalore, Hybrid, India Nirmata Full time ₹ 17,00,000 - ₹ 27,00,000 per yearAt Nirmata, our mission is to accelerate adoption of cloud native technologies for enterprises. We believe that software can radically transform the world and are building a solution to help enterprises deliver and operate mission critical software at scale. Nirmata is an AI powered Kubernetes governance platform. As a Customer Success Manager at Nirmata,...
