Cloud Transformation Specialist

24 hours ago


davangere, India beBeeConsultant Full time

Cloud Contact Center ConsultantWe are seeking an experienced consultant to lead cloud contact center transformations for one of our major clients.The ideal candidate should have a background in consulting roles and be confident working with technical teams and business stakeholders.Key Responsibilities:Leverage expertise in Amazon Connect to set up and configure cloud environmentsCollaborate with business teams to gather requirements and translate them into technical designsBUILD robust backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM systemsSUPPORT user testing, deployment, and documentationTroubleshoot issues and improve existing contact flowsNice to Have:Experience with legacy CTI systems such as Cisco, Avaya, GenesysAWS certificationKnowledge of SIP, VoIP, or WebRTCExperience with Amazon Connect Tasks, Contact Lens, WisdomAbout the Role:This is a hands-on consulting role that requires expertise in Amazon ConnectCandidates must be able to communicate complex technical concepts to both technical and non-technical stakeholders



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