Cloud Transformation Specialist

5 days ago


davangere, India beBeeExpert Full time

Job OverviewOur client is seeking an Amazon CTI professional to lead a cloud contact center transformation initiative.The ideal candidate will have hands-on experience with Amazon Connect, a consulting background in CTI modernization or migration projects, and exceptional communication skills.Required Skills:At least 7 years of total experience in contact centers or CTIMore than 3 years of hands-on experience with Amazon ConnectProven experience working as a consultant in previous CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexNice to Have:Knowledge of legacy CTI systems (Cisco, Avaya, Genesys)AWS certificationUnderstanding of SIP, VoIP, or WebRTCExperience with Amazon Connect Tasks, Contact Lens, Wisdom



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