Program Manager

Overview of CEGISs Work in AssamThe Government of Assam, through the Administrative Reforms, Training, Pension and Public Grievances (ARTPPG) Department, has embarked on an ambitious agenda to strengthen the administrative capabilities of its civil services. The Assam Administrative Staff College (AASC), as the nodal training institution of the state, has been entrusted with the responsibility of driving this transformation through the adoption of the Mission Karmayogi framework for competency-based capacity building.CEGIS is working with AASC as an advisory and technical partner to facilitate the design, demonstration, and institutionalisation of competency-based capacity building approaches in Assam. These interventions, guided by the Mission Karmayogi framework, are being implemented as part of the Karmayogi Assam Project, a state-led initiative supported by Technical Assistance from the Asian Development Bank (ADB).Mission Karmayogi, formally known as the National Programme for Civil Services Capacity Building (NPCSCB), seeks to build a competent, citizen-centric civil service equipped with the behavioural, functional, and domain competencies necessary to deliver high-quality public services. The programme places particular emphasis on developing institutional mechanisms, digital learning ecosystems, and competency-based capacity building practices.Position SummaryWe are seeking an experienced and dynamic Program Manager Project Delivery to lead the implementation of capacity-building solutions that address competency gaps among public officials in the state government. This role is pivotal in translating Karmayogi Assams goals and objectives into actionable, competency-based interventions; piloting, operationalising, and scaling them across departments, while ensuring strong alignment with Mission Karmayogi and the mandates of the Capacity Building Commission (CBC).The ideal candidate will have demonstrated expertise in implementing projects within government settings, a working understanding of competency-based approaches in capacity building (in the government or private sector), and strong monitoring and evaluation skills to track project outcomes and ensure timely delivery of results. With a proven track record in project management, stakeholder coordination, and operational implementation, the candidate should be committed to strengthening public service capacity and enabling systemic reform in government HR practices.Roles and ResponsibilitiesImplementation of Competency-Based Capacity BuildingLead the operationalisation and scaling of competency-driven initiatives across departments, ensuring alignment with Mission Karmayogi and CBC mandates.Oversee the adoption and integration of competency-based processes, including assessments, workflow realignment, and performance support interventions, across departments.Ensure consistent application of intervention protocols, digital tools, and tracking mechanisms to achieve measurable outcomes at departmental and state levels.Research, Analysis, and Knowledge ManagementConduct secondary and primary research (interviews, FGDs, surveys) to identify competency gaps, process bottlenecks, and departmental capacity needs.Translate research and field insights into structured, actionable outputs such as implementation frameworks, operational toolkits, reports, and dashboards.Maintain a repository of learnings, processes, and data to support institutional memory and cross-departmental replication.Generate analytical inputs for internal and external dissemination, contributing to evidence-based reforms and strengthening state-level HR practices.Project and Team ManagementDevelop and maintain project trackers, reporting systems, and communication protocols to ensure clarity, alignment, and timely delivery of outcomes.Collaborate with team members and CEGIS-AASC leadership to monitor milestones, identify risks, and implement corrective actions.Lead, mentor, and supervise associates, ensuring high-quality outputs, accountability, and adherence to timelines.Provide feedback to solution teams to iteratively improve intervention effectiveness.Keep updated on innovations in public administration, digital tools, and operational best practices to inform improvements in implementation.Collaboration and Stakeholder Engagement Manage relationships with key government partners, training institutions, and internal teams to ensure alignment on program design and implementation.Facilitate regular review meetings, capacity-building workshops, and structured consultations with CBUs and other stakeholders across departments.Maintain a regular communication cadence with external stakeholders, prepare discussion notes, and ensure timely sharing of project updates, reports and deliverables.Ensure cross-functional collaboration with internal teams to gather inputs, avoid duplication, and maintain consistency across tools and communication artefactsCoordinate with colleagues working on performance management systems to feed in relevant field insights, identify competency gaps, and departmental needs, ensuring learning solutions and performance frameworks are mutually reinforcing.Education and ExperienceDegree in Human Resources, Business Administration, Management, Public Policy, Social Work or a related field.6 to years of experience in a high-performing environment, focusing on human resource management, capacity building or project management, preferably within the Indian government ecosystemPrior Experience of working on complex multi-stakeholder projects, especially with governments, donors, and research organisations Required CompetenciesThe competencies required to perform the above-mentioned roles and responsibilities are as follows:Domain CompetenciesPublic Sector Understanding: Understands Indias governance and policy landscape to ensure solutions are contextually relevant and aligned with governmental priorities.Organisational Capacity and Systems: Analyses organisational performance to drive sustainable improvements in capacity and efficiency.Functional CompetenciesProject Management: Skilled in planning, resource allocation, risk management, documentation and delivering results aligned with organisational objectivesAnalytical Acumen: Ability to assess patterns, synthesise insights to inform decisionsCommunication and Knowledge Practice: Communicates ideas clearly across formats and captures knowledge for disseminationBehavioural CompetenciesDeveloping Others: Guides and mentors the team to support professional developmentLearning Orientation: Seeks feedback, reflects on gaps, and fosters a culture of continuous improvement within the team.Collaboration: Builds trust with stakeholders and fosters collaboration and alignment through clear, consistent engagement.Location and CompensationLocation: The role will be based out of Guwahati. Travel to other states may be required.Remuneration will be competitive with Indian philanthropy and social sector pay scales and will depend on the candidates experience levels.Interested candidates are requested to submit their applications by clicking the apply button belowNote: CEGIS has zero tolerance for sexual harassment. We therefore expect each applicant to self-declare related to the same. CEGIS could, if required, initiate a prevention of sexual harassment-based background verification. If an applicant is reported for misconduct, appropriate action that may include employment termination would be taken. Please complete the details for self-declaration on the application form.Pre-reads for the application processPlease go through the following materials before sending in your application.CEGIS websiteCLOP Initiative websiteKarmayogi Bharat websiteConcept note on CEGISChapter of Accelerating India's Development: A State-Led Roadmap for Effective Governance by Prof. Karthik MuralidharanYou are also encouraged to read more of Prof. Karthik Muralidharans work here.