Senior Technical Business Analyst
2 weeks ago
FCM is one of the world’s leading travel management companies, providing personalized and seamless travel experiences for clients globally. With operations in 97 countries, FCM blends advanced technology with local expertise to deliver exceptional service in the business travel sector. As part of the Flight Centre Travel Group, we are committed to innovation and delivering excellence in business travel solutions.
Role Overview:
The Technical Business Analyst will act as a key liaison between business stakeholders and technical teams, ensuring technology solutions are aligned with business goals and requirements. This is a critical role within the organization that requires a deep understanding of both business processes and technical systems. The ideal candidate will have a passion for analyzing, documenting, and developing technology solutions that meet the evolving needs of the business. The role demands a strong ability to translate complex business needs into clear, actionable requirements, and to collaborate effectively across cross-functional teams.
Primary Accountabilities & Objectives:
Business Requirements Gathering & Analysis
Facilitate the gathering of business requirements and conduct detailed user story mapping with key stakeholders.
Analyze existing business processes, systems, and performance to identify gaps and areas for improvement.
Documentation & Reporting
Develop and maintain clear and detailed product requirement documents, ensuring they adhere to best practices and support scalability.
Document business rules, functional and non-functional requirements, and system specifications.
Collaboration & Solution Development
Work closely with Product Managers, Engineering Managers, Solution Architects, and Test Teams to design, develop, and implement new platform features or bug fixes.
Serve as a bridge between business stakeholders and development teams to ensure solutions meet business objectives.
Gap Analysis & Process Improvement
Conduct gap analysis on current systems, processes, and workflows, identifying areas where business processes could be optimized.
Provide actionable recommendations for process improvements and technological innovations.
System Configuration & Enhancement
Assist in the configuration, development, and deployment of system enhancements or new features.
Ensure technology solutions are developed in alignment with the business strategy, meeting both functional and technical needs.
Key Communication and Relationships:
Work directly with Product Managers, Engineering Managers, Product Owners , and cross-functional teams to ensure alignment between business needs and technical solutions.
Engage with internal stakeholders and external vendors to ensure smooth integration and implementation of new systems, features, or enhancements.
Job Requirements:
Experience: Minimum of 8 years experience in technical business analysis, with a proven track record in analyzing and documenting complex business and technical requirements.
Tools: Proficiency with the Atlassian Suite (Confluence, JIRA) for requirement management, documentation, and agile project tracking.
SDLC Understanding: Strong understanding of the Software Development Lifecycle (SDLC) and its impact on business processes and technology solutions.
Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders and vice versa.
Facilitation Skills: Strong facilitation skills, with the ability to lead requirements gathering workshops and drive consensus among diverse stakeholders.
Added Advantage:
Industry Experience: Experience in the travel industry is highly desirable, particularly in the business or corporate travel space.
Agile Methodology: Familiarity with Agile software development methodologies and frameworks.
Vendor Management: Experience working with external vendors and suppliers , managing third-party relationships and integrations.
Skills & Capabilities:
Self-Motivated & Results-Driven: Ability to take initiative and work independently to drive results in a fast-paced environment.
Organizational Skills: Strong organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
Problem-Solving: Demonstrated critical thinking and problem-solving skills, with the ability to navigate complex challenges and propose innovative solutions.
Stakeholder Engagement: Proven ability to engage with stakeholders, understand their needs, and translate them into clear, actionable business and technical requirements.
Why Join FCM?
Global Impact: Work for one of the world's largest and most innovative travel management companies, with a presence in over 97 countries.
Dynamic Environment: Collaborate with a team of experts across various disciplines and regions, driving innovation and excellence.
Career Growth: FCM offers great opportunities for career progression, ongoing professional development, and global mobility within the Flight Centre Travel Group.
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