Automotive Service Expert

2 days ago


rajahmundry, India beBeeCustomer Full time

Job Title: Automotive Spare Parts Customer Service RepresentativeThis role is ideal for a highly motivated individual who can effectively manage daily customer requests, ensure customer satisfaction, and provide exceptional service. The right candidate will possess strong analytical and problem-solving skills to diagnose problems and propose effective solutions.Key Responsibilities:Manage customer inquiries through various channelsEnsure timely response to customer complaints and provide solutions within agreed-upon timeframesProcess sales and returns, and identify customer needs to achieve satisfactionCollaborate with the team to find appropriate solutions to complex problemsMaintain accurate records of customer interactions and provide feedback to managementRequirements and Skills:Demonstrated experience in customer service with an automotive backgroundTechnical or engineering experienceStrong analytical and problem-solving abilitiesAbility to multitask and prioritize tasks efficientlyCustomer-centered approach and adaptability to diverse customer personalitiesExcellent communication and teamwork skillsProficiency in English



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