Optimize IVR Experience
2 weeks ago
Expert IVR Configuration SpecialistWe are seeking an experienced Talkdesk consultant to design and optimize our IVR and Studio workflows for a financial-services / asset-management call center. The ideal candidate has hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Key Responsibilities:Design, build, and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.Integrate Talkdesk with CRM / case-management systems (API, webhooks, data actions).Build workflows for financial-services use cases such as payments, claims, status updates, collections, and compliance routing.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.Conduct testing, troubleshoot call logic, and provide technical documentation and handoff.Requirements:5+ years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, especially BFSI, collections, or financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs, and real-time metrics.Ability to work independently, deliver fast, and support U.S. business hours when needed.Nice to Have:Experience with PCI-compliant payment IVRs.Familiarity with Genesys/Five9/Amazon Connect.Previous work with asset recovery, loan servicing, or financial compliance flows.
-
IVR Testing
2 weeks ago
Delhi, India, India Tata Consultancy Services Full timeJob title: IVR TestingExperience Range:4- 12 YearsJob Location: Kolkata/Delhi/Bangalore/ChennaiJob Description: Virtual Interview : 2nd December (Tuesday)IVR Testing (Interactive Voice Response) Call Flow Validation Test IVR menus, prompts, and routing logic for accuracy and user experience. Functional & Regression Testing Validate DTMF inputs, speech...
-
Talkdesk IVR Configuration Consultant
2 weeks ago
, India, IN Jade Business Services Part timeWe are seeking an expert-level Talkdesk Consultant to configure, optimize, and enhance our Talkdesk IVR and Studio workflows for a financial-services / asset-management call center. The ideal candidate has deep hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk...
-
IVR Automation Test Engineer
2 weeks ago
Hyderabad, India People Prime Worldwide Full timeJob Description About Client: Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of 222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves...
-
IVR/IVA Engineer
2 weeks ago
Hyderabad, Telangana, India, Telangana 247Hire Full timeIVR/IVA EngineerLocation: HyderabadJob Type: Full TimeWork Mode: RemotePay Rate: Open to discussAbout 247Hire:Proven offshore recruitment solutions including candidate sourcing, screening & recruiting, sales development, VMS recruiting and more.At 247Hire, our mission is simple: to empower yours. From sourcing to recruiting, VMS, onboarding and beyond, we...
-
Genesys Cloud Bot Developer
3 weeks ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...
-
Genesys Cloud Bot Developer
3 weeks ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in...
-
Genesys Cloud Bot Developer
3 weeks ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at dineshkumar.s@acldigital.com Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment....
-
india beBeeConfiguration Full timeExpert Talkdesk Configuration SpecialistHighly skilled consultant specializing in optimizing and enhancing Talkdesk IVR and Studio workflows for financial-services organizations.Design, build, and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs, and...
-
Innovative Conversational AI Expert
3 days ago
india beBeeIntelligent Full timeConversational AI DeveloperWe are seeking an expert in conversational AI development to design and build intelligent IVR and chatbots within the Genesys Cloud CX environment.Create engaging Dialog Engine Bot Flows for IVR and digital channels.Develop and maintain routing strategies using Genesys Architect.Incorporate bots with enterprise knowledge base APIs...
-
india beBeeConsultant Full timeWe are seeking an expert-level Talkdesk consultant to configure, optimize, and enhance our IVR workflows for a financial-services call center. The ideal candidate has deep hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows.ResponsibilitiesDesign and build Talkdesk IVR / Studio flows,...
