Technical Project Manager

2 days ago

hyderabad district, India Sonata Software Full time

Job Title: Technical Project Manager

Experience: 12+ Years

Location: Hyderabad - Work from office

Shift Requirement: Willingness to work in shifts to support global customers

Role Overview

We are seeking a highly experienced Technical Project Manager with a proven track record of managing teams in Augmented and Managed Services environments. The ideal candidate will have strong expertise in SLA/KPI management, customer interfacing, requirements gathering, Agile delivery, and guiding technical teams with solutions. This role demands excellent communication, people management, and presentation skills, along with proficiency in Agile/Scrum methodologies and JIRA for project tracking. Experience in the Education domain will be considered a strong advantage.

Key Responsibilities

  • Project & Delivery Management
  • Manage end-to-end delivery for multiple projects in augmented and managed services models.
  • Drive SLA and KPI adherence across teams, ensuring timely and quality outcomes.
  • Develop and track project plans, timelines, risks, and mitigation strategies using JIRA.
  • Conduct Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure Agile best practices are followed.
  • Client Engagement
  • Act as the primary point of contact for customers, ensuring proactive communication and stakeholder alignment.
  • Translate business requirements into actionable technical tasks for delivery teams.
  • Conduct regular governance meetings, reporting on performance, risks, and improvement plans.
  • Team Leadership & Guidance
  • Lead, mentor, and manage cross-functional Agile teams.
  • Guide teams in understanding customer requirements and providing scalable solutions.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Process & Performance Management
  • Establish and enforce best practices for SLA monitoring, escalation handling, and incident resolution.
  • Ensure accurate reporting, dashboards, and performance reviews with both internal teams and clients.
  • Drive creation and maintenance of SOPs/Runbooks to standardize service delivery.
  • Communication & Presentations
  • Deliver high-quality presentations to leadership and clients on project status, value additions, and transformation initiatives.
  • Collaborate with senior stakeholders to align on business priorities and solution strategies.

Required Skills & Qualifications

  • 12+ years of experience in IT services, with strong exposure to Augmented and Managed Services delivery models.
  • Proven experience in SLA and KPI management.
  • Strong knowledge of Agile/Scrum methodologies with hands-on experience running Agile projects.
  • Proficiency in JIRA (issue tracking, sprint planning, reporting, dashboards).
  • Strong customer-facing skills with ability to interface directly with executive stakeholders.
  • Hands-on experience in requirement gathering, analysis, and solution guidance.
  • Excellent people management and team leadership abilities.
  • Outstanding communication and presentation skills.
  • Ability and willingness to work in shifts to support global operations.
  • Experience in the Education domain (LMS, CRM, Student Lifecycle systems, etc.) will be an added advantage.

Education

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (Master’s preferred).
  • PMP / PRINCE2 / ITIL / CSM (Certified Scrum Master) certification is a plus.

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