Senior Technical Solutions Consultant

Job DescriptionThe Senior ServiceNow Solutions Architect is responsible for designing and delivering tailored solutions that address specific business challenges. They work closely with stakeholders and technical teams to craft innovative, scalable, and secure ServiceNow solutions that meet immediate needs while fitting seamlessly into the organization's IT ecosystem.Key Responsibilities:Requirements Analysis & Solution Design: Engage with business stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform.End-to-End Architecture: Own the overall ServiceNow solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new ServiceNow implementations or enhancements, while ensuring compatibility with existing platform configurations and enterprise architecture standards.Module Implementation: Lead the configuration and customization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet requirements. Oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable.Integration & Data Management: Design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools). Utilize integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange and ensure the ServiceNow solution fits into the broader IT landscape without silos.Technical Leadership in Projects: Act as the technical lead for ServiceNow implementation teams. Provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. Ensure that the build/configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight.Testing & Quality Assurance: Collaborate with QA teams and end-users to develop test plans for ServiceNow solutions. Participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements.Deployment & Support Transition: Plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations. Create documentation (architecture docs, configuration guides, support playbooks) for the implemented solutions. Conduct knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain the ServiceNow solution post-deployment.Post-Implementation Optimization: Monitor solution performance and adoption after rollout. Proactively identify opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes. Provide recommendations and implement updates or refinements to continually optimize the value delivered by the ServiceNow solution.Required Skills and QualificationsThe ideal candidate should possess:Advanced Experience: 15+ years of relevant experience in ServiceNow implementation, leadership, and consulting. Preferably with experience in designing complex ServiceNow solutions and working in a consulting capacity across multiple client environments.Diverse Module Experience: Experience with a broad range of ServiceNow modules and integrations, including advanced features like ServiceNow Discovery/Service Mapping, IT Business Management (Project/Portfolio Management), or Security Operations.Certified Application Developer: ServiceNow Certified Application Developer (CAD) certification is a plus, indicating ability to build custom scoped applications and advanced configurations on the platform.Industry or Domain Expertise: While industry-agnostic, experience in tailoring ServiceNow solutions for specific sectors (e.g., finance, healthcare, manufacturing) or business functions can be advantageous.Project Leadership: Experience acting as a Solution Architect or Lead Developer in large-scale ServiceNow projects for global organizations or Fortune 500 companies.Desired Skills and CompetenciesThe ideal candidate should possess:Communication: Excellent verbal and written communication skills, able to explain ServiceNow capabilities and technical concepts in business-friendly terms.Leadership & Teamwork: Strong leadership presence to guide developers and configuration specialists, yet collaborative enough to work as part of a broader project team.Client/Stakeholder Focus: Skilled in working with end-users and process owners to ensure the delivered solution meets their needs.Problem-Solving: Creative and resourceful in solving problems, able to troubleshoot issues on the ServiceNow platform and identify root causes.Adaptability & Learning: Enthusiastic about continuous learning, with an ability to adapt to the platform's evolving features and stay informed about ServiceNow's latest releases and best practices.