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Salesforce Product Owner

2 months ago

jaipur, India HyreFox Consultants Full time

Responsibilities

•Can participate/demonstrate work to the client via presentation or orals to articulate developed SFDC features and can propose solutions.

•Enthusiastic, professional, and confident personality, with a focus on customer success.

•Excellent listening, reading and communication skills to fully understand the customer requirements and pain points.

•Driven by customer success with a team player attitude.

•Be able to break down a customer's business process in its component parts, understand where the pain points are and produce good documentation, flowcharts, swim lane diagrams and wireframes.

•Effective participation in discovery workshops and being able to conduct research, formulate questions, understand the client needs and project goals, and create user stories based on the discovery workshop.

•Assist future state design considerations including Prototyping, Asset recommendations, Future State System Context and Future State Process Flows.

•Work closely with project Development, Integration and QA team offshore.

•Assist the implementation team with issue resolution by documenting, prioritizing, reporting, evaluating, researching and resolving impacting issues.

•Participate in functionality review by facilitating the demo.

What You Will Bring

•6+ years relevant experience in Salesforce Business Analyst/ Product Owner role

•Deep knowledge of Salesforce Service Cloud

•Strong knowledge of Salesforce Administrator and ability to guide clients towards best practices for Salesforce.com and Out of the Box Offerings

•Strong understanding of Agile Manifesto and Scrum to guide development teams to higher scrum maturity

•Experience in gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics, build wireframes, flowcharts and reports

•Strong technical background

•Expert at data visualization and presentation.

•Ability to communicate clear and concise requirements to developers

•Flexible, with the ability to identify, analyze and solve problems systematically in a fast-paced, rapidly-evolving organization

•Ability to take the complete ownership and can work under pressure

•Authors functional design and configuration specification deliverables based on clients’ business requirements

•Work with product owners to handle backlogs and new requests

•Resolve conflicts, remove obstacles that occur and help teams implement changes effectively

•Ensure deliverables are up to quality standards at the end of each sprint

•Help build a productive environment where team members ‘own’ the product and enjoy working on it

Preferred Credentials

•Salesforce Certified Administrator Certification

•Salesforce Certified Advanced Administrator Certification (Optional) 

•Salesforce Certified Service Cloud Consultant 

•Salesforce Certified Business Analyst

•Certified Scrum Master (Optional)

•Certified Product Owner (Optional)

Service Cloud Certification 

Other Details

Keywords : Service Cloud Certification must