Customer Service Representative

7 days ago


vellore, India beBeeCustomer Full time

Assisting Customers with Insurance Queries and ConcernsWe are seeking individuals to assist customers with their insurance queries, resolve issues, and ensure high levels of customer satisfaction.The ideal candidate will be able to handle inbound and outbound calls to address customer concerns.This role requires the ability to provide accurate information regarding insurance policies, premium calculations, and policy status.Candidates must also be able to escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintaining customer records by updating information in the CRM system is a key responsibility.This role involves ensuring customer satisfaction through professional communication and problem-solving skills.Candidates must meet daily, weekly, and monthly targets set by the team lead.Required Skills and Qualifications:Strong communication and problem-solving skills.Ability to work in a fast-paced environment.Excellent customer service skills.Familiarity with CRM systems.Benefits:A competitive salary and benefits package.Ongoing training and development opportunities.A dynamic and supportive work environment.Others:This role offers the opportunity to work in a dynamic and customer-focused environment. If you have strong communication and problem-solving skills, we encourage you to apply.



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