Bengali Language Expert

2 days ago

kottayam, India beBeeCustomer Full time

Job Title: Bengali Language ExpertWe are seeking a highly skilled Bengali Language Expert to join our team. As a customer support specialist, you will be responsible for delivering exceptional service to our customers via phone, email, and chat.In this role, you will analyze customer inquiries, provide accurate solutions, and document interactions in CRM tools. You will also collaborate with internal teams to resolve complex issues and maintain high-quality service standards.Key Responsibilities:Respond to customer queries via calls, chats, and emailsAnalyze customer needs and offer accurate solutionsDocument interactions in CRM tools and follow standard proceduresCollaborate with internal teams to resolve complex issuesMaintain service quality, response time, and customer satisfaction metricsQualifications:Exceptional command of Bengali and English languagesStrong communication, active listening, and problem-solving skillsAbility to work remotely with minimal supervisionBasic computer literacyPrevious customer support experience is an asset but not required

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