Mandarin Language Expert

3 weeks ago

Kottayam, India People Prime Worldwide Full time

About Company: Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.Job Title: Mandarin Language ExpertLocation: Mumbai (Powai / Mahape) / Pune (Shivajinagar) Experience: 5 to 7 Years Employment Type: Contract to Hire Work Mode: Hybrid Notice Period: Immediate Joiners Only Job Description: Global L2 Support Mandarin Language ExpertPosition Title Global L2 Support Mandarin Language ExpertExperience Level Expert 7 YearsLocation Global Remote APACDepartment Global Support Translation ServicesRole SummaryThe Global L2 Mandarin Language Expert will support Mandarinspeaking clients by providing bilingual technical assistance translation and operational support to ensure seamless communication and incident management in global environmentsKey ResponsibilitiesHandle L2level incidents service requests and escalations for Mandarinspeaking regionsTranslate all critical IT and business documents between Mandarin and EnglishEnsure highquality and culturally aligned communication with endusersMaintain bilingual documentation service tickets and operational logsCollaborate with engineering and L3 teams to expedite issue resolutionReview translated technical materials for accuracy and clarityAssist with APAC localization of platforms and servicesConduct bilingual meetings and support communication during major incidentsPrepare Mandarinlanguage status reports dashboards and summariesIdentify trends and participate in proactive problem managementProvide input for improving translation quality and customer satisfactionSupport continuous service improvement CSI initiatives globallyQualificationsBachelors degree in IT Computer Science or related disciplineNative or professional fluency in Mandarin and English7 years of L2 bilingual technical support experienceITIL Foundation or equivalent certification preferredExcellent written verbal and analytical communication skillsSkillsMandatory Skills : Jira Service Desk,Servicedesk,Windows Server

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