Highly Technical Service Delivery Expert

7 days ago


shimoga, India beBeeTechnical Full time

About us, we're champions for businesses of all sizes. At our company, we believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances.As a Senior Application Support Engineer, you will be part of the team that shapes and owns our commitment to excellent and highly available service delivery.You will lead projects that improve the service delivery of our Application Support team and be a primary point of contact for escalated product issues from our account and customer success teams.The role requires strong technical background with excellent troubleshooting, analytical and data skills, including familiarity with AWS services or similar tools, an active SQL skill set, experience with release management toolset and service reporting tools (Datadog or similar).The tools we use to get work done include Hubspot, Jira, AWS, Datadog and Sentry.



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