Product Quality Specialist

7 days ago


ballari, India beBeeQuality Full time

Product Quality SpecialistWe are looking for a skilled Product Quality Specialist to ensure our customer service platform meets the highest standards.This role is perfect for someone who is passionate about delivering exceptional support and quality experiences.Key Responsibilities:Conduct manual and exploratory testing across all platforms, including WhatsApp, email, voice, and web chatIDentify, document, and track bugs with clear reproduction stepsValidate bug fixes and perform regression testing before releasesDevelop and maintain test cases for new and existing featuresRespond promptly and professionally to client-reported issuesInvestigate, troubleshoot, and resolve client concerns in a timely mannerProvide regular updates to clients on issue status and resolution timelinesEscalate critical issues appropriately and keep stakeholders informedCollaborate closely with the engineering team to report and prioritize bugsProvide detailed bug reports with logs, screenshots, and contextual informationParticipate in sprint reviews and planning sessions to ensure seamless deliveryWork together with the team to analyze and address recurring issues



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