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Talent Delivery Manager

2 months ago

bangalore, India Randstad Enterprise Full time

Job Title: Talent Delivery Manager


Location: Hyderabad/Bangalore


Experience: 6-9 years in BPO Operations


Role Overview: Randstad Enterprise is seeking a Talent Delivery Manager with extensive experience in BPO operations. In this role, you will lead a team of 25-30 people and ensure top-tier talent delivery for our clients. This position requires managing a rotating shift schedule every 3 months. Exceptional communication skills and a strong background in BPO environments are essential.


Requirements:

  • 6-10 years of experience in BPO operations, focusing on process management.
  • Proven experience managing a team of 25-30 people.
  • Excellent communication skills and interpersonal abilities.
  • Must have experience in BPO operations—candidates from BPO backgrounds are required.
  • Ability to work with a rotating shift schedule every 3 months.


Key Responsibilities:

  • Oversee daily operations of a large BPO team.
  • Develop and implement effective talent delivery strategies.
  • Collaborate with client stakeholders to address challenges and drive solutions.
  • Monitor and manage KPIs and SLAs to ensure performance standards.
  • Foster a culture of excellence and continuous improvement within the team.


Apply now to join a dynamic team and make a significant impact in the world of talent solutions