Spanish Language Customer Support Specialist

1 week ago


bareilly, India beBeeCommunication Full time

Job OverviewAs a Spanish-speaking customer support specialist, you will be responsible for providing assistance to clients via chat, email, or ticket-based systems. Your primary goal will be to deliver timely and accurate responses to customer inquiries, ensuring a positive experience for our clients.Key Responsibilities:Translate and communicate effectively in Spanish and English, providing clear and concise information to customers.Provide timely and accurate responses to customer queries, resolving issues efficiently and effectively.Troubleshoot basic technical or account-related issues, utilizing problem-solving skills to resolve complex problems.Maintain accurate customer records and update information as needed, ensuring data integrity and consistency.Escalate unresolved issues to higher support levels when necessary, collaborating with internal teams to resolve complex issues.Requirements:Fluency in Spanish is required; English proficiency is also essential.Previous experience in customer support, particularly in non-voice environments, is an advantage.Ability to work independently and manage tasks efficiently, prioritizing multiple projects and deadlines.Strong attention to detail, with excellent communication and interpersonal skills.Comfortable working in a dynamic environment, adapting to changing priorities and deadlines.What We Offer:A competitive salary and benefits package.Ongoing training and development opportunities.A collaborative and supportive team environment.The opportunity to work on diverse projects and challenges.



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