Head/Director - Operations - Financial Services/KYC

1 day ago

Bengaluru, Karnataka, India Hiring Squad- Talent Consultant Full time

Role Overview

We are seeking an experienced Service Delivery Leader (AVP/Delivery Lead Manager) with a proven track record of managing large-scale operations across Banking, Financial Services, and Insurance (BFSI). The role requires strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives across global delivery centers.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across North America, Middle East, and APAC.

Key Responsibilities

- Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.

- Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.

- Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.

- Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.

- Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience (CX) objectives.

- Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.

- Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.

- Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.

- Manage multi-geographic delivery operations, ensuring consistent performance across India and global centers.

Core Skills & Competencies:

- Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.

- Proven ability to lead and scale operations of 200+ FTEs.

- Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.

- Strong experience in transition management, risk assessments, and due diligence.

- Ability to drive automation, digital transformation, and process improvements.

- Exceptional leadership, stakeholder management, and executive communication skills.

- Exposure to multi-geographic client engagement (North America, Middle East, APAC).

Preferred Background:

- 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.

- Previous leadership roles with top-tier IT Services / Consulting firms

- Strong exposure to Client Due Diligence, Compliance Operations, Risk & Audit Management.

- Experience in handling large global transitions and setting up new delivery centers.

  • VP - Global KYC Operations T500-19430

    15 hours ago

    Bengaluru, Karnataka, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...

  • VP - Global KYC Operations T500-19430

    3 weeks ago

    Bengaluru, Karnataka, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...

  • VP - Global KYC Operations T500-19430

    2 weeks ago

    Bengaluru, Karnataka, India MUFG Full time

    About Us: MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...

  • Vistaar Financial Services

    3 weeks ago

    Bengaluru, Karnataka, India Vistaar Financial Services Pvt. Ltd. Full time

    Company Description Vistaar Financial Services Pvt Ltd aims to support deserving micro-entrepreneurs by providing transparent and affordable credit solutions. The company focuses on the missing middle segment not effectively served by the formal financial system, with a goal to attract mainstream capital and resources to serve chosen segments effectively....

  • Financial Services Professional

    1 day ago

    Bengaluru, Karnataka, India beBeeRisk Full time ₹ 8,00,000 - ₹ 16,00,000

    Job Role: AnalystThis position involves conducting periodic reviews and onboarding for MUFG Bank and MUFG Securities bookings to the EMEA region. Key responsibilities include performing customer due diligence based on regulatory standards, including screening and suitability assessments.Key Responsibilities:Conduct Know Your Customer (KYC) operations...

  • Key Player in KYC Operations

    2 days ago

    Bengaluru, Karnataka, India beBeeKybernetic Full time ₹ 6,00,000 - ₹ 10,00,000

    Job DescriptionThe role of a KYC Analyst/ Administrator involves undertaking comprehensive reviews of KYC profiles for branches based out of APAC, ensuring timely and accurate completion within required Service Level Agreements (SLAs). Key responsibilities include producing high-quality KYC profiles in line with the latest policies and procedures, obtaining...

  • Service Delivery Head

    4 weeks ago

    Bengaluru, Karnataka, India Pierian Services Full time

    Designation - Service Delivery Head – Finance & Accounts Shared ServicesBusiness Unit - Finance Shared ServicesLocation – BangaloreQualification- CA/CMA qualifiedThis is an exciting opportunity for a Visionary Finance Leader to drive operational excellence and business transformation. If you are looking to make a significant impact, we invite you to...

  • KYC Operations Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeQuality Full time US$ 12,00,000 - US$ 20,00,000

    Job OpportunityWe are seeking a highly skilled and experienced KYC professional to deliver high-quality operations, ensuring accurate and complete data quality and compliance with regulatory requirements.The ideal candidate will possess expertise in KYC operations, ensuring seamless execution and meeting strict deadlines.Key Responsibilities:Delivering...

  • Manager - Kyc

    3 hours ago

    Bengaluru, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG ...

  • Analyst - KYC T500-19661

    2 weeks ago

    Bengaluru, Karnataka, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...