ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy | Medical Receptionist

3 days ago

pune, India ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy Full time

Company Description

ALIV is a pioneering wellness and regenerative medicine startup on a mission to transform the way people approach their health. We’re all about preventative care—empowering individuals to embrace healthy aging through advanced IV therapies, regenerative treatments, and cutting-edge health solutions. Founded by a team of experienced doctors, we draw upon years of research, clinical innovation, and a patient-centric ethos to deliver treatments that are both scientifically sound and deeply personalized. At ALIV, every patient experience is guided by empathy, education, and the belief that proactive care can unlock a more vibrant, fulfilling life. Here, you’ll be joining a passionate team that’s dedicated to transforming wellness and shaping the future of healthcare.


Role Description


Serve as the welcoming face of Alive, ensuring each visitor’s first impression is positive, supportive, and informative. Beyond managing the reception area, this role involves leveraging subtle sales techniques and product knowledge to connect customers with the treatments and services that best suit their health goals.


Core Responsibilities:

• Warm Reception & Inquiry Handling:

• Greet patients and visitors with a friendly, professional demeanor, helping set the tone for a positive experience.

• Promptly answer phone calls, emails, and walk-in inquiries, providing clear information about treatments, pricing, and scheduling.

• Appointment Coordination & Administrative Tasks:

• Efficiently schedule and manage appointments, ensuring timely patient flow and minimizing wait times.

• Assist with basic administrative duties such as billing, collecting payments, and updating patient records.

• Sales & Service Promotion:

• Identify opportunities to suggest additional treatments, wellness packages, or follow-up services that align with patient needs and interests.

• Communicate ongoing promotions, seasonal offers, and loyalty programs to enhance patient value and encourage return visits.

• Brand Representation:

• Maintain a polished reception area that reflects the Alive brand—organized, welcoming, and professional.

• Uphold brand standards in all interactions, ensuring that patient trust and comfort remain top priorities.


Skills & Expertise:

• Customer Service & Sales Acumen: Prior experience in a front-desk or customer-facing role, coupled with the confidence to make service recommendations that feel natural and helpful.

• Communication & Interpersonal Skills: Exceptional listening and speaking abilities, empathetic engagement with patients, and a calm, patient-centric approach.

• Organizational & Tech Skills: Comfortable using scheduling software, basic office applications, and point-of-sale systems; able to multitask and handle busy periods effectively.


Ideal Background:

• 1–3 years of experience in a receptionist, front desk, or related administrative role, preferably within a healthcare, wellness, hospitality, or service-oriented environment.

• Some background in sales or upselling products/services in a manner that aligns with genuine patient benefit.

• A passion for health, wellness, and helping people feel their best.

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