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Community Associate

2 months ago

gurgaon, India Trumsy Full time
Job Title : Community Operations
Location: Gurugram (Onsite)
Job Type: Full-Time (Freshers Welcome)
Job Summary:
We are looking for a dynamic Community Associate to manage diverse brand communities across various platforms. This role is ideal for freshers eager to start their career in community management. As the face of the brand, you’ll create engaging content, build client relationships, and ensure an active, supportive community.
Key Responsibilities:
Client Management:
- Understand client perspectives and run communities accordingly.
Content Creation & Engagement:
- Create engaging posts, videos, and polls.
- Promptly respond to community inquiries and feedback.
Community Growth & Strategy:
- Develop strategies to grow and engage the community.
- Track and adjust engagement metrics as needed.
Moderation & Conflict Resolution:
- Uphold community guidelines and foster a positive environment.
- Address issues and complaints fairly.
Analytics & Reporting:
- Track community performance and provide insights for improvement.
Requirements & Exposure:
- Bachelor’s degree in Marketing, Communications, or a related field.
- Strong communication and relationship management skills.
- Familiarity with social media platforms.
- Eagerness to learn and adapt.
- Exposure to learning from experts with experience in companies like LinkedIn and Samsung.
- Hands-on experience managing communities and making decisions independently.
Preferred Skills:
- Basic knowledge of online communities.
- Creative thinking and problem-solving skills.
- Canva knowledge preferred.