Innovative Solutions Analyst

2 weeks ago

tumakuru, India beBeeTechnical Full time

We are a product-based company on a mission to capitalize on the evolution of new technologies and opportunities. We develop cutting-edge software solutions for the service industry and are working on exciting projects that can change and enhance business systems.Our goal is to create a smart, adaptable, driven cohort of employees who want to grow, learn, innovate, dream, and build innovative things.Awarded as a 'Future Ready Organization' for implementing flexible processes that allow us to thrive in today's market.Key responsibilities include:Escalating complex technical issues to engineering staffAdvanced knowledge of mobile and web applicationsUpdating technical documentsTraining customers on how to install and use our products via web conferencingProviding after-sale customer support, sending relevant documentation, and ensuring product implementation progresses according to scheduleKnowledge of support ticketing tools like Jira and Confluence for documentingProviding technical support to customers via phone and emailSolving technical issues with our products using available resourcesAccurately processing and recording support and training interactionsWe are looking for someone who enjoys working in a technically challenging environment, showing creativity, and problem-solving abilities.Requirements include experience working in a start-up environment, technical support, software industry experience, and remote support. Proven analytical and problem-solving abilities, adaptability, attention to details, and organizational skills are essential.Preferred qualifications include knowledge of ERP systems, MS SQL, Excel, database structure, JIRA service desk, creating a knowledge base using visual tools, and strong verbal and written English skills.Please note that we are looking for a motivated individual who can rapidly learn field service management and ERP system space.

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