Client Servicing Manager

3 days ago

gautam buddha nagar, India GobabyGo EV Full time

Job Title: Client Servicing Manager Experience Required: 2 -4 Years Location:- Sec 62 Noida The Corenthum Tower Industry: Electric Vehicle (EV) Rental / Mobility Solutions About the Role: We are looking for a dynamic and customer-focused Client Servicing Manager to join our growing EV rental business. The ideal candidate will handle client relationships, ensure smooth rental operations, and deliver exceptional service experiences to both corporate and individual customers. Key Responsibilities: Act as the main point of contact for assigned clients and ensure timely communication and service delivery. Manage end-to-end client servicing from onboarding, agreement finalization, to ongoing support and renewals. Coordinate with the operations and fleet teams to ensure timely vehicle delivery, maintenance, and returns. Understand client requirements and suggest suitable EV rental plans or customized solutions. Monitor client satisfaction levels and resolve issues or escalations promptly. Prepare client reports, usage summaries, and feedback analysis. Identify opportunities for upselling and cross-selling rental plans or additional services. Maintain updated records of clients, contracts, and vehicle usage in the CRM system. Collaborate with marketing and business development teams for client engagement initiatives and retention strategies. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum 2 years of experience in client servicing, account management, or customer success (preferably in automobile, EV, or mobility sector). Strong communication, negotiation, and relationship management skills. Ability to multitask and handle multiple client accounts efficiently. Problem-solving attitude with a focus on delivering excellent customer experience. Proficiency in MS Office and CRM tools. Interested candidate can share resume at vijaya.hr@gbgev.com

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