Desktop Infrastructure Technician

5 days ago

ballari, India beBeeTechnical Full time

Job Title: Desktop Support SpecialistAs a key member of our IT team, the Desktop Support Specialist plays a vital role in providing second-level technical support for desktop/laptop hardware, software, and peripherals.The ideal candidate will have advanced technical knowledge to diagnose and resolve complex issues escalated from the L1 support team.He/she will install, configure, and maintain operating systems, software applications, and system updates to ensure seamless performance.This includes performing root cause analysis to identify recurring technical problems and developing effective solutions.The successful candidate will also assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaboration with IT team members on projects, upgrades, and implementations is essential.Maintenance and User Satisfaction:The selected individual will be responsible for performing routine maintenance and inspections to ensure optimal performance of equipment. He/she will build and maintain strong relationships with end users to ensure user satisfaction and overall success.Qualifications and Skills:Apart from required formal education, a good knowledge of computer networks, server administration, and current trends in technology would be an asset. The ideal candidate will possess excellent problem-solving skills, attention to detail, and strong communication skills.

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