Tech Infrastructure Professional

2 weeks ago

ballari, India beBeedesktopsupport Full time

Job OverviewWe are seeking an experienced Desktop Support Specialist to join our team. As a key member of our IT department, you will provide second-level technical support for desktop/laptop hardware, software, and peripherals.Our ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work independently and as part of a team.Key ResponsibilitiesProvide second-level technical support for desktop/laptop hardware, software, and peripheral issues.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with IT team members on projects, upgrades, and implementations.Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.RequirementsAssociate's or bachelor's degree in information technology, computer science, or related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Experience with Active Directory, group policies, and user account management.Familiarity with remote desktop tools and support software.BenefitsThis role offers the opportunity to work in a dynamic environment, collaborate with a talented team, and contribute to the success of our organization.What We OfferA competitive salary package.Ongoing training and professional development opportunities.A collaborative and supportive work environment.The chance to work on exciting projects and make a meaningful contribution to our team.

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    ballari, India beBeeAgentic Full time

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    ballari, India beBeeEngineering Full time

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    ballari, India beBeeInfrastructure Full time

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    ballari, India beBeeCloudInfrastructure Full time

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    ballari, India beBeeairport Full time

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    ballari, India beBeeInfrastructure Full time

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